Originally Posted by Mal
There's really no reason to withhold the information. At least, it would have been better to admit the possibility of an attack as opposed to saying absolutely nothing for several days.
If they took the servers down and said absolutely nothing
for a few days, then yeah, totally agree. I wasn't following the thing real closely when it happened or anything. So if that's what happened then I can see why that would upset people.
If you mean they didn't say "Yo guys, it's within the realm of possibilities that your credit card info and shit might have been taken" right away, then I can see why they wouldn't do that. Why scare people and shit if you're not sure the attack had to potential of comprising that info? Again, I dunno exactly how DDoS attacks work, but I think that they usually don't involve stealing information. So it's completely understandable that they didn't mention it if that's the case. If I was in their shoes I probably wouldn't mention it either. Especially if I thought I'd be able to get shit up and running decently quick at the time.
If they said the servers are down and didn't give the reason "because we were hacked/attacked" then that's a pretty baby thing for anyone to get upset about. If I know the shit is down and they're working on getting back up then I've got all the information I need. Knowing the real 'why' isn't going to change anything for me. So getting upset because I don't know the real reason why doesn't make any sense to me. That's just nitpicky crap. I've already got a good reason to be upset: I can't use my shit. Admittedly, I dunno why they wouldn't say they think it's a DoS attack since it's better to be a victim than to be incompetent, I would think. Maybe they didn't want to publicly announce that whoever is fucking up their shit was successful, or they really weren't positive it was caused by an outside source. I dunno.
I'm not being a sony fanboy or whatever here. It's just that I go to other sites and people are flipping shit like retards. Sony was attacked. They're a victim too. And they haven't handled the situation outrageously poorly or anything from what I can tell. It's entirely believable that they didn't have a reason to suspect any personal info was potentially compromised when the shit happened. And it really doesn't matter at all what the initial reason they gave for shutting the servers down was. The end result would be exactly the same no matter what the reason: You wouldn't be able to use your PSN until they fix shit and put that shit back up. Whether it was because of haxx0rz or because someone spilled coffee on the mothership computer thing. Doesn't really
Unless I'm mistaken about how this computer shit works, which is possible. Or if Sony had all my info in plain non-encrypted text, or had extremely poor defenses, or some shit like that. Then yeah, that would piss me off a bit. Otherwise I'm just slightly annoyed that I can't use my shit. And if some thieves stole my info, then I'm slightly upset at the thieves. I think that's a perfectly rational assessment of things.